The City of Glendale is committed to ensuring that there is no discrimination against a person with a disability in connection with the provision of transportation service as protected by Title II and III of the Americans with Disabilities act of 1990, as amended.

It is Transit’s objective to:

• Ensure that transportation service levels and quality of service are provided without regard to a person’s ability;
• Ensure meaningful access to public transportation programs and activities by persons with disabilities;
• Provide a formal process for the investigation and resolution of any complaint that alleges discrimination in connection with provision of transit services for persons with disabilities.

Who can file a complaint?

Any person with a disability who believes that they have been subjected to discrimination in connection with provision of transit service, may file an ADA complaint with the City. A complaint must be filed within 180 days after the date of the alleged discrimination.

How do I file an ADA Complaint?

If you believe you have been discriminated against, you may file a signed, written complaint within 180 days of the date of alleged discrimination. Complaints shall provide all pertinent facts and circumstances surrounding the alleged discrimination that will help Beeline reach a decision.

You may use an ADA Complaint Form to file a complaint or write your own description of the incident. The complaint should include the following information:

• Your name, address, and contact information (i.e., telephone number, email address, etc.)
• How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

Written complaints should be mailed to or delivered to the following address:

City of Glendale
Public Works Department, Transit Section
1759 Gardena Av, 2nd Floor
Glendale, CA 91204

What happens to my complaint?

All complaints alleging discrimination against persons with disabilities in provision of transportation service will be documented and an investigation will be initiated within 10 days of receiving the complaint. If additional information is needed, Transit staff will contact the complainant or their representative in writing. Transit staff will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.

How will I be notified of the outcome?

Transit staff will make every effort to respond to ADA complaints within 90 working days of receipt. Staff will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. The complainant will also be advised of their right to appeal the response to federal and state authorities as appropriate.

Additional Resources

ADA Complaint Procedures

In addition to your right to file a complaint with Glendale, you have the right to file an ADA complaint with the U.S. Department of Transportation:

United States Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission St., Suite 1650
San Francisco, California 94105-1839

Should a complaint be filed with Glendale and an external entity simultaneously, the external complaint will supersede the City of Glendale complaint and the City’s complaint procedures will be suspended pending the external entity’s findings.

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